Shipping Policy
Altivox Health Store is committed to providing a fast, reliable, and transparent shipping experience for our customers across the United Arab Emirates.
1. Free Delivery in UAE
We are pleased to offer FREE DELIVERY on all orders across the seven Emirates of the United Arab Emirates. There are no minimum purchase requirements for free shipping within the UAE.
2. Processing Time
All orders are processed and prepared for shipment within 1-2 business days (excluding weekends and public holidays) from the date of payment confirmation. If we anticipate a longer processing time, we will notify you via email.
3. Shipping & Delivery Time
Once your order has been processed and shipped, the estimated delivery time is:
Major Cities (Dubai, Abu Dhabi, Sharjah): 1-3 business days.
Other Emirates and Remote Areas: 3-5 business days.
Delivery times are estimates and start from the date of shipping, not the date of order.
4. Shipping Carriers
We utilize reliable courier partners, including [Mention Example Carriers like Aramex, FedEx, or Local Couriers], to ensure your medical and health equipment arrives safely and on time.
5. Order Tracking
Once your order is shipped, you will receive an email notification containing your tracking number and a link to the courier’s website to monitor your shipment’s progress.
6. International Shipping
Currently, Altivox Health Store primarily serves the UAE market. For inquiries regarding international shipping, please contact us directly at info@altivoxhealthstore.com before placing your order to obtain a specific shipping quote.
7. Delivery Issues
If there are any issues with your delivery (e.g., delay, damage, or package lost in transit), please contact us immediately at +971 56 462 3659 or info@altivoxhealthstore.com so we can assist in resolving the matter with the shipping carrier.
